Leveraging the value
In tip 3 I spoke about visibility as Begin a driver for using a wiki, and that visibility should help you determine what information should go into a wiki. Taking that once information is starting to flow into the wiki, making it available to everyone is where the value starts to become apparent.
In my situation, getting information out to staff not based in the same city was important, and letting them read, comment, update, and access that information where ever they where, when ever they wanted beneficial. Expand the wiki access beyond your own department within the enterprise, so anyone can get actively involved, really starts to leverage the information you are building.
Any authorised employee should be able to be involved in your wiki, you never know where the next good idea may come from, and to have others reading and being involved in your discussions, bringing a new set of eye or thinking to your problem may be the answer you are looking for.
Expanding the use of the wiki to all enterprise staff also helps in ensuring everyone gets access to the information they deem to be important to them (sorry corporate message people, I find you miss the mark!) Corporate intranets are great for generic message's, but when staff need access to low level detail in order to do their job, or, to add their expertise to a problem outside of their department, a wiki is the answer.
Expand use, open to everyone, and accept their feedback!
There are my 5 high level tips for deploying a wiki into a corporate environment, along with some of my own experiences along the way. One more post to come to wrap it all up and give some ideas about technology
