Now more then ever is the time to focus on your customer, and deliver them the best service possible.
During these tough economic conditions your customers more then ever need their suppliers, big or small, manufacturing or services, to provide them with the best service possible, they are struggling and are looking for help.
It makes sense that if you are in business then it is because of your customers, and now is the time they need you the most. So now is the time to act to provide the best service possible. When the economy starts to turn around (and it will) customers will have a greater level of choice again, and the capacity to move suppliers, they will remember the suppliers that looked after them in the tough times, and will look after them in the good times.
But hey, even in good economic times does it not makes sense to focus on your customer?
The guys at Harvard Business Review have a great article on keeping your focus on the customer here
